How the Queen Found Out About Princess Diana’s Death

What it was like inside palace walls on the tragic morning of Aug. 31, 1997.

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Queen Elizabeth II and Princess Diana had their fair share of ups and down, not unlike an actual mother-daughter relationship. Even though Prince Charles and Princess Diana had officially divorced the year before, it didn’t mean that Diana’s death was any less of a loss for Britain’s monarch.

British author, Ingrid Seward, who covered the royal family for 18 years, unearthed the heartbreaking details of what went down in the royal household on the tragic morning of Aug. 31, 1997, in her book The Queen & Di.

The Queen was soundly asleep at Balmoral Castle, her summer home in Scotland, when she was awoken in urgency by one of her aides during the wee hours of the morning. She wrapped herself up in her old-fashioned sleeping gown to meet her son, Prince Charles, in the corridor. He informed her that Princess Diana and her lover at the time, Dodi Fayed, had gotten into a horrific car accident in Paris. All they knew was that Fayed was reported dead, but Diana had survived. As Prince Charles took more calls to get updates on Princess Diana’s condition, the Queen, in English fashion, ordered her staff to make a pot of tea. But everyone in the castle was too anxious to drink it so the tea just sat there on the table.

Initially, the Queen was told that Diana had walked from the accident virtually unscathed. Yet the good news quickly turned sour when another call rang through. Prince Charles was told, “Sir, I am very sorry to have to tell you that I’ve just had the Ambassador on the phone. The Princess died a short time ago.” The Queen watched as her son’s composure broke into a puddle of tears—a raw emotion the public never saw.

The Queen was equally stunned and in shock. In spite of their issues, Seward said that the Queen still had some affection and sympathy for her troubled former daughter-in-law. She thought Diana showed great potential and saw her death as “a terrible waste.”

Next, find out what Kensington Palace looked like after Diana’s death.

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Originally Published in Reader's Digest